Support & FAQ

Get help with Spineen and find answers about news summaries, sources, and personalization.

Frequently Asked Questions

What is Spineen?

Spineen is a personalized news app that gathers stories from trusted, diverse sources and produces clear, objective summaries with key points, impact, and context. It helps you track what you read, compare perspectives, and focus on what truly matters.

How are summaries created?

Spineen combines source metadata with AI-assisted summarization to surface key points and potential impact. You can always open the original sources if you want the full article.

How do you reduce bias?

We show multiple viewpoints on the same story and highlight differences in framing. This helps you compare perspectives and build a more balanced understanding.

Can I customize topics and sources?

Yes. You can follow topics, prioritize relevance, mute sources, and tag stories as actionable, observable, or irrelevant to keep your feed aligned with your goals.

Does Spineen track what I read?

Reading activity is used to personalize your feed and improve summaries. You control your preferences and can manage what is tracked in settings.

Is Spineen free?

Spineen provides free access to core features. Optional premium features may be available inside the app.

Contact Support

Quick Help Options

Email Support

For non-urgent issues and general inquiries, email our support team directly.

support@spineen.com

Source & Topic Guide

Learn how to customize topics, sources, and relevance settings.

View Guide

Troubleshooting

Find solutions to common technical issues and platform questions.

View Troubleshooting

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